FAQ
NEWBEAR BUSINESS INFORMATION
BUSINESS NAME: NEWBEAR
KVK NUMBER: 74805398
BTW ID: NL004869252B47
Business adress: Meent 93D - Rotterdam - The Netherlands
Email: service@newbear.nl
Business telephone number: +31 6 16621866
Instagram: @newbearclo
TikTok: @newbearclo
Delivery and retour
Does Newbear ship orders throughout Europe?
Yes! We ship within the Netherlands and Belgium with PostNL. Ordered before 18:00 is delivered next day in the Netherlands. Ship to France and Germany and the rest of Europe is with DPD.
What is your delivery time?
Ordered before 18:00 in the Netherlands, delivered next day! In other European countries there is a delivery time of 2-3 working days.
My order is delayed, what should I do now?
We work hard to get all orders delivered on time, but sometimes errors can occur. We invite you to contact service@newbear.nl if you have any questions!
I want to return my order, how should I do this?
You can return your order to us within 14 days of receiving it. If you want to return the order, you can send an email to retouren@newbear.nl We will be happy to help you with the return. The returned item(s) must be unworn, in the original packaging and returned in the same condition as received by the customer. The buyer must pay the forwarding and return shipping costs when returning the order. Until we have received the return, the risk of returning remains with the customer.
PAYMENT
What payment options are available?
You can pay us with the following payment methods:
-IDEAL
-Paypal
-Credit card
-Apple Pay
-Google Pay
AUTHENTICITY OF OUR PRODUCTS
Are all our products authentic? OFCOURSE ;)
All items we sell are 100% authentic and brand new. Some items have a QR code (from Certilogo or the brand itself) attached to the item, which shows the authenticity of these items. Newbear works with wholesalers from all over Europe. All our partners go through a robust auditing process before we do business with them. All shipped items are themselves also extensively checked for authenticity. We can therefore guarantee that the items are 100% authentic. If you have any questions, you can always contact us at service@newbear.nl or contact us on the chat!
My Order
What should I do if I have not yet received a confirmation email?
Sometimes the confirmation email can end up in spam. If the confirmation email is not here, please contact us via the contact form or via service@newbear.nl
I have entered an incorrect delivery address, what should I do now?
Try to contact our customer service as soon as possible via service@newbear.nl
What should I do if I have not received the correct order?
Just contact us on service@newbear.nl than! We are happy to help you!