orders and delivery
When will my order be delivered?
If you order in the Netherlands before 20:00 - your package will be delivered the next working day! So you can already rock your new designer pieces the very next day :)
For the rest of Europe delivery usually takes 2-3 working days.
Which countries do you ship to?
Right now, we deliver to the Netherlands, Belgium, France, Italy, Spain, Portugal, Germany, and Luxembourg.
What are the shipping costs?
All orders in the Netherlands and Belgium are sent with PostNL. Shipping costs €6.95 within the Netherlands. Orders to other EU countries are sent with DPD, and shipping costs are €8.95.
Can I track my order?
Yes! Once your order is shipped, you’ll get a tracking code so you can easily follow your package.
products And collections
What kind of collections does Newbear offer?
We work with limited drops and collections. Every month we launch several new drops from different high-end designerbrands. These drops are always limited in stock and often sell out fast.
We also have some items that come back regularly through restocks. Our collection includes everything from comfy hoodies and sweaters to stylish tees – and changes very fast :)
How do I know which size to order?
Each product page tells you how the item fits. Still unsure? Just hit us up for advice — we’re happy to help!
When is the next drop?
Make sure you’re signed up for our newsletter, join our WhatsApp community, and follow us on Instagram — that way you’ll always be first to know about new drops and restocks.
How long are new drops available?
Limited drops are available as long as stock lasts — sometimes that means just a few hours or days. We also often drop early discount codes when a new drop goes live, so definitely try to be quick if you want to grab something.
authenticity of our items
Are all our products 100% authentic?
At Newbear, we only sell 100% authentic and brand new designer items. We know how important trust is when it comes to buying high-end fashion — and we take that seriously.
Most of the items we offer come from reliable wholesalers based in Italy and France. These partners have strong connections to the brands and are carefully selected. Before we start working with any supplier, we make sure they go through a strict screening process.
Every item we ship is also thoroughly checked by our team to make sure it meets our quality and authenticity standards. From the packaging to the smallest details on the product, everything is inspected before it reaches you.
We’re proud to stand behind the pieces we offer — no fakes, no shortcuts. Just real designer fashion, at better prices.
If you ever have any questions, feel free to contact us at service@newbear.nl or reach out through the chat. We're happy to help.
How can the prices at newbear be lower than normal retail prices?
Thanks to strong relationships with our wholesale partners — mainly based in Italy and France — we’re able to get access to designer collections at prices lower than standard retail. These suppliers work directly with brands or official distributors, which allows us to purchase high-quality items in bulk or at the end of seasonal cycles.
Instead of keeping large inventories, we focus on buying limited batches. This means we only bring in a select number of pieces for each drop. It keeps our collections exclusive, minimizes overstock, and lets us offer better pricing without compromising on authenticity or quality.
Because we cut out traditional retail markups and buy smart, we can pass that value directly on to you. That’s how Newbear makes designer fashion more accessible
Are all items brand new with original tags and packaging?
Yes, absolutely. All items we sell are 100% brand new and come with their original packaging and tags
partnerships @newbear
Does Newbear work with artists and influencers?
Yes, we really love collaborations! We style artists, create content, and support projects like shows and events.
Can I request a collaboration with Newbear?
Definitely! Send an email to partnerships@newbear.nl with your idea or proposal, and we’ll see what’s possible.
Can brands or companies partner with us?
Yes! We welcome partnerships that align with our vision. Feel free to contact us to discuss potential collaborations.
returns
how can I request a return?
That's possible!
Returns are accepted within 14 days after you receive your order. Just send an email to retouren@newbear.nl.
Of course, the item needs to be unworn, in its original packaging, and with all original tags attached. If you meet all return conditions, we’ll send you instructions on how to register your return.